These Terms and Conditions set out the basis on which Rubbish Clearance Richmond provides waste collection and rubbish removal services. By booking a collection or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.
In these Terms and Conditions, the following words have the meanings given below:
Customer means the individual or business who requests and purchases our waste collection services.
Services means any rubbish clearance, waste removal, waste collection, loading, transportation, and related services supplied by us to the Customer.
Waste means the materials, items, refuse or rubbish that the Customer asks us to remove, subject to the exclusions and restrictions set out in these Terms and Conditions and applicable waste regulations.
We, Us, Our means Rubbish Clearance Richmond, the service provider.
Site means the premises, address or location where the Services are to be carried out.
2.1 We provide rubbish clearance and waste collection services for domestic, commercial and other customers within our operational area. The exact scope of the Services for each job will be as described in our quotation or booking confirmation.
2.2 Our Services typically include the loading, removal and transportation of agreed Waste from the Site to an authorised waste transfer station or disposal facility in accordance with applicable waste regulations.
2.3 We reserve the right to refuse to remove any Waste that we reasonably believe is hazardous, prohibited, unsafe to handle, or not in line with applicable laws, regulations, or our licence conditions.
3.1 Bookings may be made by telephone, email or through any booking system we make available. A booking is not confirmed until we have accepted it and provided you with a confirmation, which may include an estimated price, scheduled date and time window.
3.2 When making a booking, you must provide accurate information about the type, approximate volume and location of the Waste, as well as access conditions at the Site, parking arrangements, floor level, and any restrictions that may affect the performance of the Services.
3.3 Any quotation or estimate provided before we arrive at the Site is based on the information you provide. If the actual waste volume, weight, type, or access conditions differ from the information given, we may adjust the price accordingly. You will be informed of any revised price before we proceed with the work.
3.4 We will use reasonable efforts to attend the Site at the agreed time, but any times given are estimates only and are not guaranteed. We are not liable for any loss or inconvenience arising from delays, provided we use reasonable care and skill in arranging and delivering the Services.
4.1 You must ensure that we have safe, suitable and lawful access to the Site on the agreed date and time to perform the Services. This includes ensuring that any necessary permissions, keys, codes, permits or parking arrangements are in place.
4.2 You are responsible for ensuring that the Waste to be collected is clearly identified and accessible. If Waste is mixed with items that you do not intend to dispose of, you must clearly separate or label those items. We are not responsible for removing the wrong items if they are not clearly distinguished.
4.3 If access is restricted, unsafe or not as described at the time of booking, we may:
a) refuse to perform the Services and treat the visit as a cancellation by you; or
b) charge additional fees for extra time, labour or equipment required to complete the job safely.
4.4 You must not include in the Waste any items which are hazardous or which require special handling under law, including but not limited to asbestos, chemicals, biological waste, clinical waste, explosives, pressurised containers, gas bottles, or any other prohibited materials. If such items are discovered, we may refuse to collect them and may charge for any costs incurred in dealing with them.
5.1 Our charges are based on factors which may include volume, weight, labour time, access conditions, and any additional services requested. We may provide an initial estimate before arrival and confirm or revise the price on Site once we have assessed the Waste.
5.2 All prices are stated in pounds sterling and may be subject to VAT at the prevailing rate, if applicable. Any applicable taxes will be made clear at the time of quotation or booking confirmation where possible.
5.3 Payment is due on completion of the Services unless otherwise agreed in writing. We may accept payment by cash, card or bank transfer, subject to any payment methods that we make available.
5.4 For business customers with approved accounts, payment terms will be as agreed in advance and stated on the invoice. If no specific terms are agreed, payment shall be due within 14 days of the invoice date.
5.5 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in collecting the debt. We may also suspend or refuse further Services until all outstanding amounts are paid in full.
6.1 You may cancel or amend a booking by contacting us as soon as possible. Because our services are allocated by time slot and resources, we apply the following cancellation terms:
a) If you cancel more than 24 hours before the scheduled arrival time, no cancellation fee will usually apply.
b) If you cancel within 24 hours of the scheduled arrival time, we may charge a reasonable cancellation fee to cover costs and lost opportunity.
6.2 If we arrive at the Site and are unable to perform the Services because you are not present when required, access is not provided, or the situation is not as described, we may treat this as a same-day cancellation and charge an attendance or cancellation fee.
6.3 We reserve the right to cancel or reschedule a booking due to adverse weather, vehicle breakdown, staff illness, safety concerns, or other events beyond our reasonable control. We will notify you as soon as reasonably practicable and offer a new time or date. Our liability in such cases will be limited to rescheduling or refunding any pre-paid sums for Services not provided.
7.1 We operate in accordance with relevant UK waste regulations and duty of care requirements. We will transport Waste only to authorised and licensed facilities, and we will take reasonable steps to ensure that Waste is handled, stored and disposed of legally.
7.2 Upon request, and where applicable, we may issue a waste transfer note or other relevant documentation to confirm the transfer of Waste from you to us or to another authorised carrier or facility.
7.3 You agree that you have the right to transfer the Waste to us and that the Waste does not include stolen goods, unauthorised items, or materials that you are legally prohibited from disposing of.
7.4 If we are required by law or by a regulatory body to provide information about the Waste, the Site or the transaction, we may do so to the relevant authorities.
8.1 You warrant and represent that:
a) You are the owner of the Waste or have full authority from the owner to request its removal.
b) The Waste described at the time of booking is accurate to the best of your knowledge.
c) You have disclosed any known risks, hazards or special handling requirements associated with the Waste.
d) You will comply with all applicable laws and regulations in relation to the Waste and the Site.
9.1 We will perform the Services with reasonable care and skill. If we fail to do so, you may be entitled to a remedy under consumer law, which may include a re-performance of the Services or a refund, depending on the circumstances.
9.2 Our total liability to you in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim.
9.3 We are not liable for any indirect, consequential or pure economic loss, including loss of profit, revenue, business, data, contracts or anticipated savings.
9.4 We are not responsible for any loss or damage arising from your failure to:
a) Provide accurate information when booking;
b) Properly identify the items to be removed;
c) Ensure safe and suitable access to the Site.
9.5 You are responsible for removing or securing any items that you do not wish to be taken. We accept no liability if such items are removed in good faith due to being reasonably believed to be Waste.
9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
10.1 We maintain public liability insurance and other appropriate cover in relation to our rubbish clearance operations. Details are available on request.
10.2 Our insurance coverage does not extend to items that you have not clearly identified as being excluded from removal or that are left in close proximity to the Waste and could reasonably be mistaken for refuse.
11.1 If you are dissatisfied with any aspect of our Services, you should contact us promptly with full details of the issue. We will investigate and aim to resolve your complaint in a fair and timely manner.
11.2 We may ask you for further information or evidence to help assess your complaint, such as photographs or written details of the problem. You agree to co-operate reasonably with any investigation.
11.3 If a dispute arises that cannot be resolved between us within a reasonable period, both parties agree to consider informal negotiation or mediation before commencing formal legal proceedings.
12.1 We shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, strikes, accidents, breakdowns, road closures, public disturbances, or acts of government.
12.2 If a force majeure event prevents us from providing the Services for a continuous period of more than 14 days, either party may terminate the affected booking without penalty, and we will refund any sums paid for Services not provided.
13.1 We may terminate or suspend the provision of Services with immediate effect if you commit a material breach of these Terms and Conditions, including failure to pay any amount when due or providing misleading or unlawful instructions.
13.2 On termination, any sums owed by you in respect of Services already performed, or costs incurred by us in preparation for the Services, shall remain payable.
14.1 We may collect and process personal data such as your name, contact details, address, and payment information for the purpose of providing our Services, managing bookings, and fulfilling our legal obligations.
14.2 We will handle your personal data in accordance with applicable data protection laws. We will take reasonable steps to keep your information secure and will not sell your personal data to third parties.
14.3 We may share your information with service providers, payment processors, waste facilities and regulatory bodies where necessary to deliver the Services or comply with our legal duties.
15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices.
15.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed. You are advised to review the Terms and Conditions periodically.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our rubbish clearance and waste collection services.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any written quotation or booking confirmation, represent the entire agreement between you and us in relation to the Services and supersede any prior representations, statements or understandings.
Read the service terms and conditions for Rubbish Clearance Richmond, covering bookings, payments, cancellations, liability, and compliance with UK waste regulations.
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