This Privacy Policy explains how Rubbish Clearance Richmond collects, uses, stores and shares personal data. It applies to all Rubbish Clearance Richmond customers and prospective customers in the Richmond area, including individuals and businesses who contact us, request a quote, book a service, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation GDPR, the Data Protection Act 2018 and all applicable data protection laws.
Rubbish Clearance Richmond provides waste removal and related services to customers in the Richmond area. For the purposes of data protection law, we are the data controller for the personal data we collect and use about you in connection with our services.
We may collect and process the following categories of personal data about you when you contact us, request a quote, make a booking, or use our services:
Identification and contact details, such as your name, address, email address, telephone number and, where relevant, business name and job title.
Service details, such as details of the property where rubbish is to be collected, access instructions, type and estimated amount of waste, preferred dates and times, and any specific requirements you tell us about.
Contract and transaction information, such as records of quotes provided, services booked and carried out, invoices, payments, and communication regarding your orders or requests.
Communications and correspondence, such as emails, text messages, phone call notes, and any feedback or complaints you provide to us.
Technical usage information, where applicable, such as basic information about how you access and use our website or online booking tools, including the date and time of visits and general device information. We do not seek to identify you from technical data alone, but some of this information may become personal data when combined with other data.
We collect personal data directly from you when you contact us by phone, email or online form, request a quote, make a booking, or speak to our staff on site.
We may also receive personal data from third parties where this is necessary to provide our services, for example from landlords, letting agents, property managers or business partners who arrange services on your behalf. In such cases we treat this data in the same way as data provided directly by you.
We only process your personal data where we have a lawful basis to do so under the GDPR. Depending on the context, we may rely on one or more of the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, booking and delivering rubbish clearance services, communicating with you about your bookings, and handling payments and invoices.
Legal obligation. We process certain personal data to comply with our legal obligations, for example record keeping for tax and accounting purposes, and compliance with waste management regulations and other applicable laws.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries and complaints, maintaining business records, and protecting our rights and property.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by using any unsubscribe option provided in our communications.
We may use your personal data for the following purposes:
To provide our services to you, including arranging and carrying out rubbish clearance and related work, and managing your bookings.
To respond to your enquiries, provide quotes, and communicate with you about your requests.
To issue invoices, process payments, and manage any refunds or disputes.
To manage our relationship with you, including sending service updates, following up on work carried out, and handling feedback or complaints.
To maintain accurate business and financial records, including for tax and accounting purposes.
To improve our services, assess demand, and carry out internal analysis and reporting.
To protect our business, staff, customers, and property, including in relation to fraud prevention, security, and legal claims.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and confidential.
Examples of data processors we may use include:
IT and hosting service providers who support our website, email, and data storage systems.
Payment service providers and banks who process payments and handle financial transactions.
Accountants or professional advisers who assist with our business administration and compliance.
We may also share your personal data with other third parties where necessary:
With regulatory authorities, law enforcement agencies, or public bodies where required by law or to protect our legal rights.
With insurers, legal advisers, or other professional advisers in connection with legal claims or disputes.
With subcontractors or partner companies that help us deliver services to you, where sharing your contact or service details is necessary to complete the job.
We do not sell your personal data.
Our main data processing activities take place within the United Kingdom. If we use any service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or an adequacy decision, in line with data protection law.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we keep customer and service records for up to six years after the end of our relationship with you. This is to comply with tax and accounting rules and to have records available in case of any legal claims.
Where we no longer need personal data for the purposes for which it was collected, we will delete it or anonymise it so that it can no longer be linked to you.
Under the GDPR, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Richmond customers in the Richmond area, subject to certain legal limitations and exemptions. Your rights include:
Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data about you.
Right to erasure. In certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are considering a request to correct or delete data.
Right to data portability. In certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used, machine readable format, and to ask us to transfer it to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent. Where we rely on your consent for processing, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using our usual contact details shown on our customer correspondence and service documents.
We will respond to your request as soon as reasonably possible and in any case within the time limits required by data protection law. We may ask you for additional information to confirm your identity before we respond to your request.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the UK Information Commissioners Office. Further information about how to do this is available directly from the Information Commissioners Office.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures include restricting access to personal data to staff and contractors who need it to perform their duties and who are subject to confidentiality obligations, as well as using secure systems and safeguards appropriate to the type of data processed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Privacy Policy for Rubbish Clearance Richmond explaining what personal data we collect, why we collect it, how long we keep it, who processes it, and your GDPR rights as a customer in the Richmond area.
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